Manage multi location reviews
Bring reviews into one controlled queue while preserving location ownership and voice.
Production ready · Operations · $399/month
Reputation manager
Pulse
Protect the reputation your team worked to earn.
Brings review activity into one controlled queue, prepares thoughtful responses, flags sensitive claims, and makes recurring service issues easier to see.
INTERACTIVE PULSE DEMO
Turn review noise into a calm response queue.
Play with a safe, scripted workspace using fictional data. Nothing leaves this browser, no AI tokens are used, and no customer record or connected app is touched.
- Fictional sample records only
- No sign-in, integrations, or external actions
- Reset any time by refreshing the page
Northstar Home ServicesReputation queue · Demo
3 reviews“The crew arrived on time and explained the repair clearly.”PUBLIC REPLY DRAFT
Pulse can prepare a short reply while a person keeps the final say.
No reply was posted.Five ways to put Pulse to work
Real jobs. Clear wins.
Start with one focused use case, prove the workflow, then expand when the team is ready.
Draft thoughtful responses
Prepare grounded replies for positive and negative reviews without arguing or auto posting.
Catch sensitive claims
Escalate legal, safety, privacy, discrimination, fraud, and injury topics before anyone replies.
Spot recurring service issues
Group review themes so teams can fix patterns instead of treating every comment as isolated.
Track response performance
Keep response status, owners, age, and recurring themes visible across the business.
Available now
One clean queue for the moments that shape your reputation.
Set up locations, bring in reviews, see sentiment and urgency, prepare a response, and keep every public decision with a person.
Review intake
Records reviews by location and categorizes sentiment, urgency, and service theme without changing the public source.
Controlled response drafting
Prepares a grounded reply while stopping on threats, legal claims, safety concerns, discrimination, privacy, and other sensitive topics.
Reputation signal
Keeps recurring themes, response status, and escalation work visible so teams can fix patterns instead of only answering comments.
Hard boundaries
The fastest reply is not always the smartest one.
Pulse stops on legal, safety, discrimination, privacy, fraud, injury, and other sensitive claims. A different person must approve every prepared response.
- ✓Never argues with a reviewer
- ✓Escalates legal, safety, discrimination, privacy, fraud, and injury claims
- ✓Never posts, deletes, reports, or changes a public review automatically
- ✓A different human approves every prepared response
Connection status
Useful now. Connected carefully.
GGoogle Business Profilemanual intake availableFFacebookmanual intake availableYYelpmanual intake availableCCRMplannedSSlackplanned
Pulse’s production workflow uses controlled manual review intake. Direct provider synchronization and public posting require separate customer authorization, provider approval, and safety validation.
Pilot sequence
Prove the operating loop before adding live connections.
- 1Step 1Add one location and human owner
- 2Step 2Approve the location voice and escalation rules
- 3Step 3Test positive, negative, and sensitive reviews
- 4Step 4Run a controlled manual-intake pilot before connecting providers
Good to know
Pulse questions, answered.
Does Pulse remove bad reviews?＋
No. Pulse cannot remove or alter reviews. It helps teams respond thoughtfully, learn from patterns, and route provider-policy issues to a person.
Can each location have its own voice?＋
Yes. Each location keeps its own human owner and response voice inside the workspace.
Does Pulse publish replies?＋
No. Pulse prepares and independently approves responses for manual use. Provider posting remains off.
$399 per workspace each month
Start with one location and a handful of real reviews.
Validate the voice, sensitive-topic rules, approval handoff, and recurring themes before connecting any external profile.
- ✓ Multi-location workspace
- ✓ Review classification and theme tracking
- ✓ Independent approval before manual posting
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Read the operating guide
Ready to run Pulse?
Open Pulse in your StaffRooster workspace or review the complete operating guide.
Open PulseRead the operating guide